AirAsia launches Malaysia’s first airport facial recognition system

SENAI, February 6 – AirAsia today unveiled its Fast Airport Clearance Experience System (FACES), Malaysia’s first airport facial recognition system with self-boarding gate, at Senai International Airport, Johor Bahru.

It is the first airline in Asia to have a seamless travel experience from check-in to boarding with the latest biometric facial recognition technology, the company said in a media release.

Fully owned and operated by AirAsia, FACES uses facial recognition technology to identify enrolled guests as they approach the automated boarding gate, allowing them to board their flight without having to present any travel documents.

Tan Sri Tony Fernandes, Group CEO of AirAsia and Co-Group CEO of AirAsia X said: “Airports are typically the worst part of flying. FACES marks our latest effort to make the on-ground experience more seamless and less stressful by using cutting edge biometric technology to authenticate guests.

“With FACES, your face is your passport, making it a breeze to clear the gate and board your flight. I want to thank Senai International Airport for once again supporting our efforts to improve the travel experience for our guests through digital innovation, as they did when they became the first airport in Malaysia to implement self-service baggage check-in.

“We hope the success of FACES here will serve as an inspiration and we are keen to work with other airports in Malaysia to revolutionise the way people travel with this technology and make flying enjoyable again.”

The system was launched by YB Datuk Nur Jazlan Bin Mohamed, Deputy Minister of Home Affairs; YB Datuk Tee Siew Kiong, Chairman of Johor Tourism, Domestic Trade and Consumerism Executive Committee; Md Derick Basir, CEO of Senai Airport Terminal Services Sdn Bhd and Aireen Omar, Deputy Group CEO (Digital, Transformation, Corporate Services) of AirAsia.

Group Managing Director of MMC Corporation Berhad, Datuk Seri Che Khalib Mohamad Noh said: “Senai Airport being selected as the first airport in Malaysia to pilot this cutting-edge technology is an initiative that will further enhance our passenger’s travelling experience and airport operations efficiency with faster security and screening processes, specifically to accommodate the growing number of passengers travelling through this airport. We are forecasting the passenger traffic to increase by 16% to 3.6million this year.”

AirAsia said guests who wish to be part of FACES may do so using a dedicated enrolment kiosk located at check-in kiosk area at Senai International Airport.

Guests simply have to place their MyKad or chip-enabled passport in the document reader and look at the camera to create their biometric token.

Available for guests aged 18 and above, the enrolment is a one-time process, after which guests may use AirAsia’s biometric gates for all flights as long as their identity document remains valid.

Upon expiry of the identity document, guests will need to update the enrolment record with a new valid document. Enrolled guests will also benefit from an expedited process at the security checkpoint, in addition to boarding the flight seamlessly.

Uber, AirAsia in innovative partnership with joint marketing efforts and technological integration

Uber and AirAsia are partnering to help provide a seamless, affordable and convenient door-to-door experience for travelers, in an innovative way that will go beyond offering promo codes and discounted rides and will include joint marketing efforts and technological integration.

The two companies said they will work together to help passengers get home or to work, or to the airport and back more seamlessly in the 52 cities in 16 markets across Asia Pacific and the US, where AirAsia operates and the Uber app is available.

AirAsia will incorporate a “deeplink” feature that allows Uber riders to request or schedule rides when confirming, booking or checking in for flights. New users to the Uber network will also enjoy promo codes for free or discounted rides when they register their account and use the promo code “AIRASIA”.

To ensure the success of this partnership, both companies will also embark on joint marketing efforts. Both Uber and AirAsia asserted that they were the right partners for each other, as leading brands in their respective categories.

Commenting on the partnership, Uber’s Brooks Entwistle, Chief Business Officer, Asia Pacific said: “Uber is partnering with AirAsia to offer customers exactly what they’re asking for – a seamless, affordable, and convenient travel experience.

“By working together, we can provide a service that allows customers to request their Uber ride to the airport in step with their itinerary and have their Uber driver partner waiting for them when their flight lands. So, whether you’re trying to get home to see your family, or heading to an important business meeting; your travel experience should be seamless, from door-to- door!.” said Entwistle.

Tony Fernandes, AirAsia Group Chief Executive Officer, said AirAsia is always looking to complement its award-winning inflight experience with services outside the plane that meet our exacting standards.

“We have found the right ride partner in Uber. Working with Uber allows our guests to plan their entire trip from the moment they step out of their home right until they arrive at their destination, providing amazing travel comfort and peace of mind,” he said.

AirAsia has been named Skytrax World's Best Low-Cost Airline for nine years in a row from 2009 to 2017 and boasts an annual passenger traffic within Asia Pacific of 60 million while Uber is the only truly international ridesharing app, available in over 500 cities in more than 70 countries

Scheduled Rides is a feature in the Uber app that allows riders to preset the time of their Uber rides up to 30 days in advance, making it more convenient to plan their travel.