SENAI, February 6 – AirAsia today unveiled its Fast Airport Clearance Experience System (FACES), Malaysia’s first airport facial recognition system with self-boarding gate, at Senai International Airport, Johor Bahru.
It is the first airline in Asia to have a seamless travel experience from check-in to boarding with the latest biometric facial recognition technology, the company said in a media release.
Fully owned and operated by AirAsia, FACES uses facial recognition technology to identify enrolled guests as they approach the automated boarding gate, allowing them to board their flight without having to present any travel documents.
Tan Sri Tony Fernandes, Group CEO of AirAsia and Co-Group CEO of AirAsia X said: “Airports are typically the worst part of flying. FACES marks our latest effort to make the on-ground experience more seamless and less stressful by using cutting edge biometric technology to authenticate guests.
“With FACES, your face is your passport, making it a breeze to clear the gate and board your flight. I want to thank Senai International Airport for once again supporting our efforts to improve the travel experience for our guests through digital innovation, as they did when they became the first airport in Malaysia to implement self-service baggage check-in.
“We hope the success of FACES here will serve as an inspiration and we are keen to work with other airports in Malaysia to revolutionise the way people travel with this technology and make flying enjoyable again.”
The system was launched by YB Datuk Nur Jazlan Bin Mohamed, Deputy Minister of Home Affairs; YB Datuk Tee Siew Kiong, Chairman of Johor Tourism, Domestic Trade and Consumerism Executive Committee; Md Derick Basir, CEO of Senai Airport Terminal Services Sdn Bhd and Aireen Omar, Deputy Group CEO (Digital, Transformation, Corporate Services) of AirAsia.
Group Managing Director of MMC Corporation Berhad, Datuk Seri Che Khalib Mohamad Noh said: “Senai Airport being selected as the first airport in Malaysia to pilot this cutting-edge technology is an initiative that will further enhance our passenger’s travelling experience and airport operations efficiency with faster security and screening processes, specifically to accommodate the growing number of passengers travelling through this airport. We are forecasting the passenger traffic to increase by 16% to 3.6million this year.”
AirAsia said guests who wish to be part of FACES may do so using a dedicated enrolment kiosk located at check-in kiosk area at Senai International Airport.
Guests simply have to place their MyKad or chip-enabled passport in the document reader and look at the camera to create their biometric token.
Available for guests aged 18 and above, the enrolment is a one-time process, after which guests may use AirAsia’s biometric gates for all flights as long as their identity document remains valid.
Upon expiry of the identity document, guests will need to update the enrolment record with a new valid document. Enrolled guests will also benefit from an expedited process at the security checkpoint, in addition to boarding the flight seamlessly.